What is Systems Planning & Systems Mapping?

 

Systems Planning is the process of strategically mapping, coordinating, and delivering services, supports, and programs with the rights, needs, and desires of the client/user at the centre. Its aim is to create an integrated ecosystem of care in which various actors and systems work together towards solutions to complex social problems.

While there are lots of ways we can think about systems conceptually, when it comes to operationalizing them, we need to have the basics first: real, up-to-date information about who’s doing what in the social safety net ecosystem.

Systems mapping is all about making sense of your local complexity in a methodical fashion, and giving you the information you need in real-time to make better decisions at a policy, funding, and service-design level.

In other words, to meaningfully transform systems, we need to have at minimum the most basic information about the services operating in a region:

  • What services do they offer?

  • Who are they serving?

  • Who’s funding them?

  • What capacity/occupancy they have?

  • What users say about them?

  • How are users accessing them?

 
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Systems Planning-01.png

Case Studies

Lethbridge

The City of Lethbridge, AB mobilized over 400 service providers to develop a coordinated response to community safety and wellbeing.

HelpSeeker was used to develop a comprehensive systems map to this end and showcase how best to coordinate over $700M in annual investments locally. Read the Case Study here.

Medicine Hat

Medicine Hat, AB is credited with being the first city to end homelessness. Their next challenge is to fully transform their social service ecosystem and create an integrated Coordinated Access model to all services and benefits.

This is how Jaime Rogers, lead systems planner is using HelpSeeker to inform decision-making, systems transformation and innovation.

Check back for new case studies:

Vancouver

Moncton

Peel Region

Hamilton

St. John’s

Spruce Grove

Regina

Prince Albert

Prince George

Abbotsford

Tools & Materials

Key Messages, Systems Mapping   HelpSeeker is a NEW systems mapping and analytics platform that supports efforts to enhance service integration and Collective Impact on social challenges. Dr. Alina Turner, its Co-Founder and CEO, is one of Canada’s leading social researchers.

Key Messages, Systems Mapping

HelpSeeker is a NEW systems mapping and analytics platform that supports efforts to enhance service integration and Collective Impact on social challenges. Dr. Alina Turner, its Co-Founder and CEO, is one of Canada’s leading social researchers.

Join Helpseeker, make your serves accessible!    Are you a Service Provider in Canada’s social safety net? JOIN HELPSEEKER to make your services accessible to those in need!

Join Helpseeker, make your serves accessible!

Are you a Service Provider in Canada’s social safety net? JOIN HELPSEEKER to make your services accessible to those in need!

Imagine a world where…    Everyone experiencing vulnerability can find the right help fast, and decision makers knew in real-time each community's priority social issues; and what social/health services were operating locally, at what occupancy and funding levels.

Imagine a world where…

Everyone experiencing vulnerability can find the right help fast, and decision makers knew in real-time each community's priority social issues; and what social/health services were operating locally, at what occupancy and funding levels.


Webinar Series

COORDINATED ACCESS   May 2019

COORDINATED ACCESS May 2019

SYSTEMS INTEGRATION IN PRACTICE   April 2019

SYSTEMS INTEGRATION IN PRACTICE April 2019

CALLING ALL SYSTEMS DISRUPTORS   March 2019

CALLING ALL SYSTEMS DISRUPTORS March 2019

SYSTEM MAPPING 101   October 2018

SYSTEM MAPPING 101 October 2018

HOMELESS-SERVING SYSTEM GOVERNANCE   June 2018

HOMELESS-SERVING SYSTEM GOVERNANCE June 2018

SYSTEMS PLANNING 101   May 2018

SYSTEMS PLANNING 101 May 2018

OUR LATEST REPORTS

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On Social technology Innovation

Homeless Hub     Technology-Led Social Innovation to Prevent & End Homelessness: Our Next Frontier

Homeless Hub

Technology-Led Social Innovation to Prevent & End Homelessness: Our Next Frontier

A Way Home     This blog is part of    a monthly series by the Systems Planning Collective    to support communities in all their systems planning priorities.

A Way Home

This blog is part of a monthly series by the Systems Planning Collective to support communities in all their systems planning priorities.

KCI Philanthropy     1:1 with James Stauch

KCI Philanthropy

1:1 with James Stauch