Manager, Community Success (Special Projects)

Role Overview

We are seeking to fill the newly created position of Manager, Community Success (Special Projects). This full-time role will lead a growing team of Community Success Leads and Coordinators on client-facing projects related to systems design, the development and implementation of social technology, and research/data-driven projects (that drive the resolution of complex social issues such as homelessness, substance use, inequitable access to services, domestic violence, human trafficking, and more).

HelpSeeker has a 100% remote work environment, and as such, all staff work from their home offices. We have staff located in many provinces throughout Canada.

The Manager, Community Success (Special Projects) will lead a small and diverse but growing team of social issue experts, with competencies in research, data analysis, technical writing, stakeholder engagement, facilitation, systems design, and social technology. One of the primary responsibilities of this role will be to lead the Community Success team in designing and executing high-value consulting contracts for service providers and decision-makers (including municipal and provincial governments). Instrumental in executing Social Impact Audits, this position will manage complex systems change projects with priority clients, and oversee the community research, stakeholder engagement, and needs assessments for a planned social technology project. 

Reporting to the VP of Community Success, the Manager will work alongside the Senior Manager, Community Success (Relationships), whose primary focus is account management and stakeholder engagement for all departments. As well, this role will work closely with the EVP, Growth on strategic opportunities to improve product, client satisfaction, and promote innovation. 

This role will continue to evolve as we embark on the development of new products, new solutions, and new opportunities!

About Us

We are a social technology company, dedicated to developing digital solutions that help resolve complex social issues. 

As a B Corp, we are obsessed with achieving our social purpose through a sustainable, successful business model. Join 50+ high achievers in technology, systems change, social research, data science, and community engagement. HelpSeeker has a 100% remote work environment, and as such, all staff work from their home offices. We have staff located in many provinces throughout Canada.

When you join HelpSeeker you will:

Responsibilities

Your work will include:

  • Execute and oversee client deliverables to a high degree of accuracy and completion including but not limited to: research, analysis, PowerPoint decks, communications, design labs, surveys, and technical reports. 
  • Develop innovative solutions to client-presented problems; improving existing products and deliverables with new insights, new ideas and new research. 
  • Coach a Team Leader, a Community Success Lead and a Community Success Coordinator to deliver impressive and impactful deliverables (see the note above) with increasing independence, confidence and efficiency.
  • Manage client relationships with a high degree of charisma, professionalism and social issue expertise, with a mindset towards creating client trust.
  • Maintain responsibility for moving project portfolios, on-time and on-budget, with sound project management principles and shared accountability within the team.
  • Liaise with the Innovation department, including the Data Science Team and the Product Team, to ensure effective and opportunistic collaboration, driving HelpSeeker products and impacting client deliverables. 
  • Seek opportunities to develop new services, new approaches, and new methodologies to create social change by leveraging new and existing HelpSeeker products.
  • Raise personal profile as an expert in data-led decision-making for resolving complex social issues, with support from Executive Leadership.
  • Contribute to thought leadership on areas of expertise, related to HelpSeeker business priorities.
  • Develop (virtual) processes (alongside the Sr. Community Success Manager (Relationships) and VP, Community Success) that support growth, wellbeing and efficacy across the 10-person department.

Qualifications

What you bring:

  • Commitment to using the tools, resources, and connections available at HelpSeeker to push against the status quo, and create social change.
  • Graduate-level education experience (or equivalent in work experience) – with a preference for a social science background with real word applicability – &/or MBA and non-profit management.
  • Proven experience delivering creative, impactful, and audience-appropriate deliverables.
  • Superior attention to detail – from written work to project management to understanding subtle dynamics in a room full of stakeholders.
  • An orientation towards data, research and evidence-based thinking. 
  • Comfortable working without rules and boundaries, but willing to create them.
  • Execution of written and verbal communication, at the highest level.
  • Openness to coaching, mentoring and teaching others what you know. 
  • An ability to get things done, with the assertiveness to ask for what you need.

Our Commitment To a Diverse Culture & Reconciliation

We value authentic Reconciliation and realize that restoring relationships is integral to systemic transformation. We acknowledge Indigenous people and perspectives as an asset to our work and teams, and therefore encourage applicants to self-identify as Indigenous.

We believe in a holistic, diverse, equitable and inclusive environment. We ensure equal opportunity for all applicants and encourage people of all visible minorities, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply for our job opportunities. 

We are committed to making HelpSeeker a more diverse and inclusive workplace. A part of this commitment is our participation in the 50-30 Challenge to increase representation of women and under-represented groups of people including visible minorities, people living with disabilities, and members of the LGBTQ2S+ community. As founding peoples of Canada, First Nations, Inuit and Métis persons are under-represented in positions of economic influence and leadership.

Learn more about the 50-30 Challenge here:  https://www.ic.gc.ca/eic/site/icgc.nsf/eng/07706.html 

Join Us

If you are interested in joining us at HelpSeeker, please fill out the form below

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